Terms & Conditions

01What TrainRestro does

TrainRestro lets train passengers order 100% vegetarian food from partner kitchens at railway stations and have it delivered to their coach and seat while the train halts. The food is prepared by independent, FSSAI-licensed partner kitchens. The kitchen's name and food licence number are printed on your invoice.

02Your account

• You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTP private.
• You must give correct details, including your name, PNR, coach and seat.
• You can delete your account at any time from Account → Delete account in the app, or by writing to trainrestroapp@gmail.com.

03Placing an order

• An order needs a valid 10-digit PNR for the train you are travelling on. We use it to find your train, coach and seat.
• Ordering for a station closes 40 minutes before your train is scheduled to arrive there, so the kitchen has time to cook. Our server checks this when you place the order.
• If your cart has items from more than one kitchen, it may be split into separate orders behind the scenes. You track and pay for it as one order.
• An order is confirmed when you see the confirmation screen. For online payments, it is confirmed only after the payment succeeds.
• A partner kitchen may decline an order, for example if an item runs out. If that happens you are told and any amount paid is refunded.

04Prices, coupons and payment

• Prices are shown in Indian Rupees. The amount on the checkout screen is the amount you pay; the tax break-up is on your invoice.
• Our server calculates the final amount from the live menu. If a price changes between browsing and checkout, the checkout amount applies.
• You can pay cash on delivery or online by UPI or card. Online payments are processed by Razorpay; we do not see or store your card or UPI PIN.
• Coupons have their own conditions shown at checkout. A coupon cannot be combined with an Exclusive Deal item, and we may limit how often a coupon can be used per person.

05Cancellation and refunds

You can cancel up to 40 minutes before your train reaches the delivery station. Refund timelines and cases are explained in our Cancellation & Refund Policy.

06Delivery

Food is handed over at your coach while the train halts at the station you chose. Please keep your phone reachable. Details are in our Delivery Policy.

07Food, allergies and quality

• All food on TrainRestro is vegetarian. Jain items (no onion, no garlic) are labelled.
• Kitchens may use dairy, nuts, gluten and other common allergens. If you have an allergy, check the dish description or call us before ordering.
• If something is wrong with your food, tell us within 24 hours with your order ID and, if possible, a photo.

08Fair use

• Do not place fake orders, use someone else's PNR without permission, or misuse coupons.
• Do not try to access other people's accounts or orders, or interfere with the website, app or our systems.
• We may block accounts or cancel orders that break these rules.

09Our responsibility

We work to deliver every order on time, but train timings, platform changes and other railway operations are outside our control. Where an order cannot be delivered for reasons on our side or the kitchen's, our responsibility is limited to refunding the amount you paid for that order.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

10Our content

The TrainRestro name, logo, website, app and their content belong to TrainRestro. Please do not copy them without written permission.

11Changes to these terms

We may update these terms. The date at the top shows the latest version. Orders already placed follow the terms in force when you placed them.

12Governing law

These terms are governed by the laws of India. Courts at Jalgaon, Maharashtra have jurisdiction, without affecting your right to approach a consumer commission.

13Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

• Name: Ankit Saraswat
• Phone: +91 92252 27182
• Email: trainrestroapp@gmail.com
• Hours: Every day, 9 AM – 9 PM